General Problems
This printer does not support Apple's AirPrint protocol. To print from iPhone or iPad, please download and use the dedicated mobile app [Jadens Printe...
Wed, 12 Aug, 2026 at 5:20 AM
Q: Why can't my computer find the printer or connect to the printer after installing the driver? A：When installing or using the printer driver on Windo...
Wed, 12 Aug, 2026 at 5:27 AM
To connect the printer to a different Wi-Fi network, reset the printer’s network settings first. For the procedure, refer to following WiFi Reset Instructi...
Wed, 12 Aug, 2026 at 5:51 AM
When multiple printers are connected to the same network, you can identify your printer checking following fields on self-test page： 1. BT Name (Example：JD...
Wed, 12 Aug, 2026 at 5:53 AM
Q1. What is the roll core converters used for? The roll core converters helps the printer support paper rolls with different inner core diameters. Q2. Wha...
Thu, 13 Aug, 2026 at 5:40 AM