This is a newly launched mobile application specifically designed for Jadens and Gloryang printers. It allows you to break free from the constraints of traditional computer connections and conveniently control the printer on your mobile phone or tablet. Whether it's printing documents, pictures, or performing printer settings, you can achieve it easily.
Since the App has just been launched, are its functions complete?
As the App has just been launched, there are indeed some areas that need optimization and upgrading. Although the basic printing function has been ensured to run stably, the smoothness of some advanced settings or complex task processing may need improvement. For example, in terms of paper size settings, our technical team is working around the clock to continuously improve various functions based on user feedback.
What should I do if I encounter problems during use?
If you encounter any problems during the use process, such as inability to connect to the printer, unsatisfactory printing results, or questions about the PD - A4 paper size setting in the APP, please do not hesitate to contact us:
Email: Send an email to support@jadens.com, describe the problem in detail, and attach screenshots or operation steps to help us quickly locate the problem. We will reply to your email within 1 working day.
Phone: Dial the customer service hotline +1 (833) 470 - 2950. The service hours are from 10:00 am to 10:00 pm EST on weekdays, and from 1:00 pm to 9:00 pm EST on weekends. The average waiting time during working hours is no more than 3 minutes.
WhatsApp: Contact us via (984) 343 - 4146. The service hours are also from 10:00 am to 10:00 pm EST on weekdays, and from 1:00 pm to 9:00 pm EST on weekends. We will reply to your message as soon as we see it.
How long will it take to receive a reply after reporting a problem?
Generally, we will reply to your email within 1 working day.
After making a phone call, the average waiting time during working hours is no more than 3 minutes.
We will reply to your WhatsApp message as soon as we see it.
Will the App be updated in the future? How often?
Definitely! We will regularly push updates based on user feedback and technical optimization plans. Usually, there will be at least one major update per month to fix known issues, optimize existing functions, and introduce new features in a timely manner, such as adding more printing templates and optimizing print speed settings.
How to get the App update?
If you are using an Apple device, open the App Store, click on the profile picture in the upper - right corner, find the JADENS PRINTER App in the "Pending Updates" section, and click "Update".
Android users can find "My Apps" on the main interface of the app store, select this App, and update it. It is recommended to enable the automatic update function to ensure that you can enjoy the latest experience in a timely manner.